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These terms set out the rules that apply when you access r00bet, use your account wallet, and place activity through our platform. Access and eligibility depend on your local law and the eligible regions confirmed at account registration.
Opening an account on r00bet means you have read and accepted these terms in full. They apply to every action taken under your account — browsing the lobby, depositing through bKash or Rocket, placing a wager, and requesting a withdrawal to your registered wallet. We update these terms when our service changes, and we publish the revised version on this page. If a material change affects how your account works, we will notify you through the contact method registered to your profile before the change takes effect. You remain responsible for reading each updated version. Where local law in Bangladesh limits or conditions access to specific features, those legal conditions take precedence over anything written here. If a clause in these terms conflicts with applicable local law, only that clause is affected — the rest of the terms continue to apply. Using a payment method you do not own, attempting to open duplicate accounts, or providing false identity information are all grounds for account suspension under these terms. Our support team can clarify any clause you are unsure about before you proceed.
These terms apply to the r00bet platform and the specific services available to you in your registered region. Understanding the boundaries helps you know when to rely on our terms and when external rules apply.
These terms cover everything connected to your r00bet account — login credentials, identity verification, account wallet balance, and the actions you take after signing in. Access remains subject to eligibility checks at the time of registration and at any subsequent review.
Deposits made via bKash or Rocket and any corresponding withdrawals to your registered wallet fall under these terms. Transaction records visible in your account history are the authoritative log. Processing timelines depend on the payment provider and are not set by this document.
Games, odds, promotional notices and lobby displays are subject to these terms while you are logged in. Content availability — including which game studios appear in the lobby — can change without prior notice, and that does not constitute a breach of these terms.
Payment providers such as bKash and Rocket operate under their own separate terms and conditions. r00bet is not responsible for those terms, and any dispute with a payment provider must be resolved directly with them. Links from our platform to external services are informational only.
These terms are not a one-way document. You have specific, actionable paths available to you at any time. Your account transaction history — including every bKash or Rocket deposit and withdrawal — is accessible from the wallet section once you are logged in. If a record appears incorrect, you can raise a correction request through our support channel and we will review the entry against the payment provider log. Account details such as your registered contact number or email can be updated by navigating to the profile settings shown inside your account. We do not make changes on your behalf without written confirmation from you. If you believe a term has been applied to your account incorrectly, you can submit a formal question via our live chat or email route and we will respond with our reasoning. You also have the right to request account closure at any point, which we process after confirming your identity and settling any outstanding wallet balance.
Open the wallet section of your account to see a complete log of deposits, withdrawals and transaction references. Each entry shows the payment method used — bKash, Rocket or other — and a timestamp.
Navigate to profile settings inside your account to update contact details or registered payment information. Changes require you to confirm your identity through the verification step shown on that page.
If a clause is unclear or you think a term has been applied incorrectly to your account, submit your question through live chat or email. We will explain how the term applies to your specific situation.
You can ask us to close your account at any time by contacting support. We confirm your identity first, settle your wallet balance to your registered payment method, and then process the closure.
If any part of these terms raises a question — whether about account eligibility, wallet use, or how a specific rule applies to you — our support routes are open. Use the channel that works best for your situation.
Start a live chat session directly from any page on r00bet while you are logged in. Reference your account ID and the specific clause you are querying so our team can respond to the right part of the terms.
Send a written query to our published support email address. Email is suitable for formal requests — such as account correction, closure or a written record of a terms dispute — where you need a documented response.
The help section inside your account lists common terms questions and links directly to the relevant policy clause. Check there first for quick answers about wallet rules, access conditions and account status.
These terms also describe how we handle the information connected to your account — what we retain, why we retain it, and how you can request changes. We keep your account data for as long as your account is active and for any period required by the applicable rules in your eligible region. You can request a copy of the data we hold against your account by contacting our email support route.
We retain your account details, transaction logs and identity verification records in line with the retention rules applicable to your eligible region. Data is not held beyond the period required. You can ask our support team which retention period applies to your account.
Our platform uses cookies to keep your session active and remember your lobby preferences. You can adjust cookie settings through your browser at any time. Disabling certain cookies may affect how quickly the lobby loads on your mobile device.
You are responsible for keeping your login credentials private. If you suspect unauthorised access to your account — whether on mobile or desktop — contact our live chat immediately so we can lock the account and review the transaction log.
To correct stored information or request deletion of non-essential data, send a written request to our email support route with your account reference. We confirm the change in writing once it has been processed.
These questions cover what visitors ask most often about how our terms work in practice — from account eligibility to wallet disputes and policy updates.
Access to r00bet depends on your local law and the eligible regions confirmed during account registration. If Bangladesh is listed as an eligible region for your account, these terms apply in full. Where local law limits specific features, those limitations take effect regardless of what the terms say.
We publish every updated version on this page and note the date of the change. For material changes that affect how your account or wallet works, we notify you through the contact method registered on your account before the update takes effect. Continued use of your account after that date means you accept the revised terms.
If your account transaction log shows an incorrect entry for a bKash or Rocket deposit or withdrawal, raise a correction request with our support team. We review the entry against the payment provider record. Disputes with the payment provider itself must be taken up directly with bKash or Rocket, as they operate under separate terms.
Contact our support team via live chat or email and request account closure. We verify your identity first, then settle any remaining wallet balance to your registered payment method — bKash or Rocket — before closing the account. We send written confirmation once the process is complete.
We hold account registration details, identity verification records and transaction logs for as long as your account is active and for any period required in your eligible region. To request a copy of the data held against your account, contact our email support route with your account reference number.
Yes. Your wallet must be funded only through payment methods registered to your own name — such as your personal bKash or Rocket account. Using a wallet that belongs to someone else, or attempting to transfer balances between accounts, is not permitted under these terms and may result in account review or suspension.