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r00bet collects and uses your personal information only to operate your account, process transactions through payment methods like bKash and Rocket, and respond to your support requests. Access to our platform and the scope of this policy depend on your local law and eligible regions.
When you open an account, we collect the details you provide directly — your name, email address, contact number and any identity documents required at the verification stage shown in your account dashboard. We also collect transactional records tied to your wallet activity, including deposits and withdrawals processed via bKash, Rocket or other supported local payment methods available to you in your region. Technical data — such as device type, browser, IP address and session activity — is gathered automatically each time you access the platform. We use this information to keep your account secure, verify your identity in line with the steps shown during registration, process your payment requests and respond to support queries you raise through our published contact routes. We do not sell your personal information to third parties. Where we share data with service providers — for example, payment processors or identity verification services — we do so only to the extent needed to operate your account. The specific retention period for each data category is set out in the section below. Your ability to exercise rights under this policy depends on your local law and the region from which you access the platform.
This policy covers all personal data processed through r00bet's platform for account holders in eligible regions. It applies to account creation, wallet transactions and support interactions. It does not extend to third-party sites linked from our platform, and your use of external services — including bank apps, bKash or Rocket independently — is governed by those providers' own terms. What falls inside and outside this policy is outlined below.
All data collected at login, registration and identity verification is covered by this policy. This includes your credentials, submitted documents and the account session data generated each time you sign in from your device.
Records of deposits and withdrawals processed through bKash, Rocket or other supported local payment rails are retained under this policy. These records are visible in your signed-in account history and subject to the retention rules stated here.
Browsing behaviour within the lobby — which categories you open, how long you spend in a session — is collected as technical data. It helps us organise the catalog. It does not include your game outcomes or third-party studio data feeds.
Services operated independently of r00bet — including mobile wallet providers, game studios and external links — are not covered here. Each third party holds its own data policy. We are not responsible for how those services handle your information.
You have practical options under this policy regardless of where you are in Bangladesh, subject to what local law permits. The first step for most requests is your signed-in account area — the profile and settings sections show the details we hold on file, and you can update contact information directly from there without raising a separate request. If a detail cannot be changed through the account interface, or if you want a copy of the data we hold, you can reach us through the support routes listed on this page. We aim to acknowledge data requests within a reasonable period; the exact timeline depends on the complexity of your request and regional requirements. You can also ask us to clarify how a specific piece of data — such as a bKash transaction record or a submitted identity document — is being used and how long it will be kept. Where we are unable to fulfil a request in full, we will explain why in writing through the same channel you used to contact us.
Open the account dashboard while signed in. Your profile, wallet history and submitted documents are listed there. For a full data export, contact us through the published support route and specify what records you need.
Some fields — like your contact number or email address — can be updated directly in account settings. For details tied to identity verification, submit a correction request through support with the updated information attached.
If any part of this policy is unclear, or if you want to understand how a specific action — such as a Rocket withdrawal — was recorded, reach us through the live chat or email route shown in the support section below.
Account closure and data deletion requests are handled through our support channel. Note that some records — particularly financial transaction logs — may be retained for a period required by applicable rules in your region before full deletion can occur.
For any question about how your data is handled, use the contact routes published on this site. We do not invent operating hours or response time commitments here — check the contact page for the current status of each channel. All privacy-related queries should reference your account username so we can locate your records without delay.
Open the live chat widget from any page while signed in. State your query is privacy-related and include your registered username so the team can pull your account record quickly.
Send your privacy request or data correction query to the support email address listed on the contact page. Attach any relevant account reference numbers — for example, a bKash transaction ID — to help us locate the record.
The help centre accessible from your signed-in dashboard contains written answers for common privacy and data questions. Check there first; if your question is not covered, escalate to live chat or email.
We take a few distinct steps to keep your data safe and this policy meaningful. Each area below covers a specific part of how we operate — from cookies in your browser to how long we keep transaction records tied to bKash or Rocket activity.
We use cookies to keep your session active and remember your language and display preferences. You can manage cookie settings through your browser. Disabling all cookies may affect how parts of the account area load on your device.
Your account credentials are stored using standard encryption practices. We do not display your full password anywhere in the platform. If you suspect unauthorised access, use the password reset path in the login screen and contact support immediately.
We keep your account data for as long as your account is active and for a further period as required by applicable rules. Transaction records — including bKash and Rocket deposit logs — are retained for the period shown in your account transaction history.
When this policy changes, we post the updated version at this URL with a revised date at the top of the page. Continued use of the platform after a posted update means you have seen the new version. You can request the previous version through our support email.
These questions cover what real account holders ask about data, wallet records and their rights under this policy. If your question is not here, reach us through the support routes listed above.
We collect the details you submit at registration — name, email, contact number and any identity documents required at the verification step shown in your account. We also collect technical session data automatically, such as your device type and IP address, each time you sign in.
Yes. All deposit and withdrawal transactions processed through bKash, Rocket or other supported local payment methods are logged in your account transaction history. You can review these records at any time from the wallet section of your signed-in dashboard.
Yes. Send a data access request through our support email with your account username and a description of what records you need. We will respond through the same channel. The timeframe depends on the scope of your request and applicable regional requirements.
Some details — like your contact number or email — can be updated directly in account settings while signed in. For identity documents or details tied to verification, raise a correction request through live chat or email support and include the accurate information you want on file.
We share data only with service providers needed to operate your account — such as payment processors for bKash or Rocket transactions and identity verification services. We do not sell your personal information. Third-party services you access independently are not covered by this policy.
Contact support through live chat or email and request account closure. Some financial records — including transaction logs — may be retained for a period required by applicable rules in your region before full deletion. We will confirm what is retained and for how long when we process your request.